Trying to keep momentum going during long periods of change implementation is one of the greatest challenges organisations face. This is especially true for major information technology system projects where significant engagement activity can take place during the design phase and the implementation phase but it is in the quiet of the build phase that momentum and engagement tends to lag. Here are some suggestions of what you can do to ensure that leaders as well as employees remain focussed on the changes ahead.
1. Implement team briefing.
Ensure that regular meetings take place with consistent messaging that incorporate change with business as usual activities. You can easily dovetail messages about the system changes and the reason why they are happening by connecting to the everyday business transformation that is going on. By ensuring consistency in messages team briefing allows you to ensure the focus remains on change and most importantly the reason why.
2. Link to customer service feedback and measures.
There are some powerful ways of linking the customer experience to innovation and change at the workplace. Access to market research on the customer experience can be a great starting point for wider business as usual transformation. The changes implemented are then measured for improvement in the customer research taken again six months later.
3. Connect with the wider business strategy.
What else is happening in the organisation, what is the bigger picture of what is changing and why and how will the system change enable some improvements in achievement of the organisation’s vision. By always connecting to the why the rest of the story will fall into place and the momentum for change will continue because there is always something happening.
4. Identify what employees know about the changes.
Measure feedback via focus groups to find out what employees are actually saying about the changes, what they know, identify what they don’t and what they want to know. You will only ever find this out by conducting the focus groups – questionnaires will not give you the answers you are seeking. Once you have this information it is easy to continue to plan your strategy to keep the momentum for change going.
5. Celebrate milestones.
It is important to keep reminding leaders as well as employees of the milestones in any change process and why they are significant. By integrating the general changes in business as usual activities and the specific system changes, this constant recognition of progress will keep the focus on movement towards the desired business goals.
If you keep the focus on business as usual and integrate messages about change and the project’s achievements then all you need to do is a subtle shift in balance when you get into implementation phase after the quiet of the build phase of your Information Technology system change. To have all the detailed information at your fingers tips on how to do this visit http://www.marciaxenitelis.com/products.html and scroll to the end of the page and order the complete employee communication kit and save 10% on the purchase price.