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Employee Engagement: How changing process changes behaviourJune 23rd, 2010For most organizations employee engagement is not just about the majority of employees but also about leadership teams. This is the greatest challenge, because if you have a disengaged leadership team you have no chance of engaging employees. The reasons why are clear: Employees look towards their leaders for direction – if they are not interested [...] Read More ...How To Get Traction With Leaders And Employees On Business StrategyJanuary 31st, 2010The greatest challenge any CEO faces with a new business strategy is getting traction. In terms of developing an engagement and change strategy, determing strategies for how to deal with leaders that publicly support the change but in reality don’t is the first issue you need to deal with. What do you do when Senior Managers are the blockers?October 6th, 2009If there is one issue that is constantly raised by clients and workshop attendees about employee communication it is what to do about senior managers that continue to block your attempts to communicate with employees in your organization. How To Create A Service CultureAugust 6th, 2009One of the critical factors that distinguish an organization from its competitors is the quality of service – the customer experience. Let’s take banks for example, basically they all offer exactly the same products, and at the same interest rates. So why do customers choose to deal with one bank over another and how can [...] Read More ...How To Energise A Change Fatigued WorkforceJuly 26th, 2009Energising a change fatigued workforce is one of the hardest things to do in change management. It is so much more than team building events and celebrations and more and more communication. Most change communication focuses on information about what changes will occur, when, by whom and so on. This doesn’t inspire [...] Read More ...How to Reposition Employee CommunicationJuly 6th, 2009Employee communication is an interesting field because it is based on the premise, among others, that the more tools we use to communicate with employees the greater chance that the message will be understood. This may be the case, however what CEO’s want more than ever before is that employees are engaged with that [...] Read More ...Business Measurement of Employee Communication StrategiesJune 16th, 2009Business measurement is the key to strategic employee communication. Firstly you identify a business issue and then decide how you can measure the impact your employee communication strategy had on the improvement of that issue. The main point here is that you need to be clear about what business outcomes an employee communication strategy [...] Read More ...How To Communicate Organizational ValuesJune 1st, 2009I don’t think I have ever met a leader that wasn’t serious about his or her intent to communicate the organization’s values. There it was on the list of what a leader must stand for, and the intent is admirable. It is the execution of the intent and the follow up behaviours that [...] Read More ...How To Engage Employees With Technology Based ChangeMay 10th, 2009When you think about the millions of dollars your organization spends each year on IT programs of work, wouldn’t it be prudent knowing that employees actually understand and most importantly embrace the reason behind the changes? When Cascading Messages via Management WorksApril 27th, 2009Today I want to discuss a form of team briefing which is focussed on a formal communication cascading process via management. It has three levels, the first is the CEO who at his executive team briefings has to decide which items for that week he wants communicated to employees.
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